Well, just to defend C-ARF.[8D]

I have received two ES and one Roo from C-ARF during the past year, and I'm about to order a third ES. All have been received in perfect condition.

But I must say, that it all probably depends on the carrier. If they just throw the boxes off the trucks, something like this is gonna happen. I also recommend you to contact C-ARF dirctly or contact another rep. in your area.