I received my ES damaged and contacted my local rep who did a good job. The best results I had once I got the right people through their sales department was dealing directly with the warehouse in California. They where real good to deal with. They ended up replacing the whole kit because of damage to almost everything. Their packaging to say it politely stinks, but they did make good on everything. Took about a month though. Good luck Im sure they will make everything right. They have too. If they dont, make it real clear here that you got the proverbial screw job, and Im sure their sales will go to nothing.

Pete