P.S. After reading the RC Universe, it sounds like a few guys chatting with each other and considering we've sold thousands of F/A-18's, F-16N's, A-10's, F-15's, and F-16T's, we are, although sad about the bad comments, happy to report we have thousands of happy customers you may never hear from."
i've heard this one from retailers all over the place...it must be great to be so blissfully ignorant.
retailer NEVER hear from disgruntled customers for more than the reason that they dont have any.
Most people who are unhappy will just do nothing and place the silent protest by not shopping there anymore.
It's funny that a manufacturer would even consider posting this if they really took retail and their customers seriously...and i mean every single one of them.
Rather than make the throw away statement of "we've sold thousands with no complaints...), why not "even though we sell alot of product, we do realise we make mistakes, but can only correct them when advised..we would be more than happy to ensure that....blah blah"...
This is probably why some companies do make it, and some dont. in fact im sure of this. I've long said that the retailer doesnt have to like a customer for whatever reason, but why cant they just see that patronage is the lifeblood, smile and say "yes sir," (the customer's always right), then go home and relax on the patio you made from your thriving business and throw darts at customer's effigies?
works for me!
btw i only read page 1 of this thread so my post here might be old news now...sigh..too lazy to read 3 pages..
cheers,
tim.
ps, nice work terry on the tga thing.