I go to a public forum because that's the value of RCU to me. When I have a question, I post it and get not one, but often a number of solutions very quickly. Often time the solutions brought here on RCU are better, cheaper or easier than those given by the manufacturer.
Just remember that answers you get here could be coming from almost anybody, you don't know who is answering. Erroneous answers are (not so much here but in the general forums) are rampant, ask a question and get 10 different answers, most of which are wrong.
And if you get bad advice from someone on the internet will they stand behind their mistake?
Part of the money you give to a vendor should be prepayment for support, you should use it.
TF