Part of the money you give to a vendor should be prepayment for support, you should use it.
Thanks Tom, I'll do that in the future (with you). I've tried it in the past MANY times with
other RC vendors and had
no luck. I've even sent dozens of voice and email messages to some vendors with no response in
months, but the instant I post a message on RCU, that same vendor is RIGHT THERE immediately doing damage control. Funny how that works.
Your approach to service and customer support is
very rare in this industry, not the norm based on my personal experiences. I applaud
your outstanding support ethics and will keep that in mind in the future and come to you first.
As for bad advice from the internet... sure, you can get bad advice anywhere. However, I don't act on the opinion of any
one person alone. When I see dozens of guys doing something the same way, with years of success, then I think it's safe to say it works, whether the manufacturer suggests it or not. Nobody knows it all... not even the manufacturers. I like to get different opinions from a lot of people... that's how you
learn.
I'm very careful about who I listen to and what I take seriously... But, if I can't listen to what guys on the internet say, I guess RCU is a waste of time? I don't think so. It was
these guys on the internet that made it possible for me to win Best of Show in Toledo this year with my FIRST scale plane. There's NO WAY that I could have done that without TONS of advice...
from the internet... not from manufacturers.
Bottom line is that this all started
not from what I asked in my original post... but from
"how" I presented the issue. That was my mistake, and I have already apologized for it. However, I stand behind my position that your "style" of supporting your customers is not the norm, and that there is nothing wrong with using RCU as a means of finding answers and alternatives.
Tom