Terry and Marco,
I have dealt with Wayne at Lanier and he has been very helpful. When I needed clarification with building instructions or spare parts he was there. I have never had a problem with their customer service. Why don't you pick up the phone and give them a call? Perhaps they are not receiving your e-mails. Lanier has been in business along time and I am sure that they will help you. Most of their kits are warrantied against material defects for 90 days. Try not to draw any conclusions till you've talked to someone.