Randy,
If you used USPS and paid to send it next day or three day and it didn't arrive they have to give your money back. I would talk to them if that is the case. On another note, I have never had any problem with UPS (except the package does look like it was in a soccer game). FedEx on the other hand is a different story. I had ordered a new computer, that was shipped to Hawaii when I lived there. It was on island for three days before they delivered it because of the estimated shipping date. Oh by the way they were even 2 hours late on that.