Yeah I tried calling them once and they said they couldn't do anything unless i had a tracking number which i don't, I think I should call again and again and again.....What makes me mad is that I could have sent it by UPS International but I didn't know that it was by Phone or Email request only.... and i wastn' to worried because the first time I asked I was told about 1 week no mention untill later that it may be a month...