My HobbyTown USA sounds exactly the same here in Fresno.
. Althought some of the people working their do try and help my problem is calling them asking for something in stock, and A, they say it is and I drive 30 minutes to find out its not even there, or B they don't have it.
My biggest problem is they didn't even have 15% nitro fuel so I had to get 10%.
I order 99%, no make that 100% of my things online now. I only go to the hobby store to buy fuel.