Hi Folks,

Until a few weeks ago I had never been a customer of DPM. In the past I had read a few posts concerning poor service from Dave Patrick Models. Those negative posts have always remained in the back of mind anytime I considered purchasing a DPM aircraft.

As a recent first time DPM customer, I think it is only fair that I share my recent positive DPM service experience with the RCUniverse community.

A few weeks ago I purchased the DPM Super Cub. However, before removing the aircraft components from their sealed plastic packing bags, I noticed a small 5/8" cut in the covering located on the top of the right wing. The plastic was not cut.

I seriously debated if I should should return the wing because the cut was so small. I was also hesitant to contact DPM because I figured it would be a big hassle based upon a few past negitive DPM service posts on RCUniverse.

I decided that the wing should be replaced so I contacted Sandy at DPM. I explained to Sandy that the wing covering had a very small cut and that I wanted to return the wing. Sandy was very pleasant and receptive. She told me that DPM would gladly exchange the wing. DPM sent me a new wing the same day after receiving my original wing.

All in all, a very positive experience. Service doesn't get any better than that. Thank you Sandy. Thank you DPM. Most of all, thanks for a great PA18 design and model.

Scott