Hi Folks,

Until a few weeks ago I had never been a customer of DPM. In the past I had read a few posts concerning poor service from Dave Patrick Models. Those negative posts have always remained in the back of mind anytime I considered purchasing a DPM aircraft.

As a recent first time DPM customer, I think it is only fair that I share my recent positive DPM service experience with the RCUniverse community.

A few weeks ago I purchased the DPM Super Cub. However, before removing the aircraft components from their sealed plastic packing bags, I noticed a small 5/8" cut in the covering located on the top of the right wing. The plastic was not cut.

I seriously debated if I should should return the wing because the cut was so small. I was also hesitant to contact DPM because I figured it would be a big hassle based upon a few past negitive DPM service posts on RCUniverse.

I decided that the wing should be replaced so I contacted Sandy at DPM. I explained to Sandy that the wing covering had a very small cut and that I wanted to return the wing. Sandy was very pleasant and receptive. She told me that DPM would gladly exchange the wing. DPM sent me a new wing the same day after receiving my original wing.

All in all, a very positive experience. Service doesn't get any better than that. Thank you Sandy. Thank you DPM. Most of all, thanks for a great PA18 design and model.

Scott

[&:]Wow, that IS good service. She must be on prozac to take on that complaint without a wimper. I probably would have just patched the tear and gone ahead with it, but hey,...that's just me.

Scott, I had a similar positive experience with DPM. When I got my Cub, the left wing tip had shipping damage (slightly crushed). I debated sending the wing back since the damage was slight and easily repairable. Nevertheless I called DPM and luckily spoke to Dave himself. Initially, I requested some covering material since I knew I would need that but Dave told me he didn't have any but offered to replace the wing. Not wanting to go through the hassle of packaging and shipping the wing, I told him that I was interested in the Cub instrument panel and maybe he could give me a break on the price. He said to me " I'll do better than that, I'll send it to you for free". What can I say, it was a win-win situation, it took me all of a half-hour to fix it, my friend had some leftover Yellow Cub UltraCote which matched pretty good and I got a free instrument panel.

I received my DMP supercub with the same left wing damage. Must be something in the way they package it. Anyway, I fixed mine and went on - no biggie.