ORIGINAL: jhogie31
Gary,
Call the product support number and ask for James. He finally helped me. It took 3 months to get everything rectified. But they finally came through.
Jhogie
I also upgraded all of the hard ware and put in doubles on the rib that I could reach. It looks like the fix with the larger cap strip might help. Thanks for the name. I call tomm. and ask for him.