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Old 11-10-2004 | 12:06 PM
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r1derbike
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From: Bella Vista, AR
Default RE: Real Flight G3!

Below is info I received in response to several direct questions regarding G3:

RealFlight G3 is still scheduled to be released before the middle of November, however please do be aware that release dates for new products, most especially software products, are subject to change.

While every effort is made to release a new product on or before a particular date, is it important to understand that all product release dates are tentative. We regret any inconvenience this situation may cause you.

I hope you find this information helpful. Should you have any further questions or concerns, please do not hesitate to contact me. You can also reach our product support technical team at 217-398-8970 during our regular business hours Monday through Friday 8am to 7pm Central time. Be sure to have your computer specifications and serial number for your software available at the time of your call. PLEASE REMEMBER to attach all previous correspondence (and dxdiag information if previously requested) with our responses to any follow up e-mail you may send. This will allow us to better track our attempts to troubleshoot your problem. Unfortunately, due to the volume of e-mail we receive, WE ARE UNABLE TO SAVE OR REMEMBER E-MAIL MESSAGES ONCE WE HAVE SENT A RESPONSE.

HAVE YOU SEEN OUR NEW WEB SITE?
In an effort to provide you with the fastest, most up-to-date support available, we have developed a new web site dedicated specifically to answering your questions or concerns regarding all versions of our software. Most of the difficulties users have running our software are related to problems we have already seen many times before, and have consequently developed reliable solutions to correct. Please try visiting this new resource we have developed for you. Most likely your problem or concern has already been encountered before and the fix or answer you need is already there waiting for you! You can visit this new site at www.gpsoftware.com . Please give it a try!

Sincerely,
Alex S.
RealFlight Technical Support
Great Planes Model Distributors
www.gpsoftware.com
www.realflight.com
www.realrace.com
www.rc-pilot.com

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