ORIGINAL: sbaugz
I agree, tower usually bends over backwards to solve any problems that you may have. I have ordered countless items (including many ARFs) before and invariably you will end up with a bad or missing item from time to time. A quick call is usually all it takes to solve the problem. Granted you may have to wait a few extra days, but what else do you expect?
They screwed me. Somehow they managed to double an order I had. I received an email saying my order had shipped and already had it. I called them and they said I would have to wait to receive it and then send it back. But in the meantime my check card had already been charged. They refused to refund me the money until the items were actually in their possession. They called FedEx and had the delivery stopped but they still wouldnt refund until they had it. After about a week I finally got the refund. It was a rather large expensive order and put my account negative, but I had also written a couple checks and used my check card too. After all was said and done I had to pay about $140 in fees from my bank because of NSF. My bank has overdraft protection but they charge you out the ying yang. So my $5 meal at McDonalds cost me an additional $20 for NSF, etc, etc.