britbrat

I my experience, both companies are first rate in customer service.

I've only had one glitch from Tower -- as part of a shippment, they sent me four 1500 mAh battery packs instead of four servos -- I called, & they told me to keep the batteries -- the servos arrived three days later.

With Hobbico, I had occasion to return a student's Nexstar under the warranty (the only Nexstar that I have seen that was a dud). No problems -- a new one arrived pronto. One negative aspect (other than the original rogue Nexstar) was that I had to pay the shipping to return it to Hobbico.