RCU Forums - View Single Post - Anybody heard from Vectorflight lately? ISSUE RESOLVED!
Old 12-02-2004 | 03:24 PM
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eewannab
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Default Anybody heard from Vectorflight lately? ISSUE RESOLVED!

I ordered an Edge 540 on Monday through the website. They charged my credit card, but will not respond to emails inquirng as to whether said Edge has been shipped or not.

I've read a lot of good things about VF's customer service, but they have been pretty non-reponsive for me. For those of you that ordered from them, did you get any indication of shipment, or expected arrival date, or tracking number? How long did it take to receive your aircraft?

I know these smaller companies get busy, and don't have time to answer every email within minutes, but it's been 4 days since I ordered AND paid. I just want to know it's on the way.

Regards,
Kurt


VF contacted me this morning (5 days after order), and let me know they were having server/email issues. They estimated a two week lead-time on the Edge. Charging my credit card at the time of order is a feature (bug?) of the website/vendor, and they have no control over that (a little scary). However, they were very straightforward about the ship date, and I will be happy to wait the two weeks.