I just had to post my recent experience with Vector Flight customer service.
Last Sunday I was starting to work on the fuselage of my VF Extra 300S. I had carved and sanded a filler block for the area between the horizontal and verticle stabilizer, and was about to start mounting the Sullivan tail wheel. At this point I found a problem with the fuselage that wouldn't let me continue working on it.
At 1:22AM on Sunday I sent an e-mail explaining my problem, and asking if V/F could help me out. At 1:50AM Sunday I received an e-mail back from Vector Flight apologizing for the problem that I had with their product, and that they would send out a replacement fuselage ASAP.
I don't think that there are many companies that you could get a reply and have the problem resolved on a Sunday afternoon in just over an hour.
I would just as soon not have had the problem at all, but it is nice to know if there is a problem with a Vector Flight product, you will be taken care of.

Thanks again VF
Greg