I can totally understand your frustration......BUT

I think we all know and understand that when a product is mass produced, there will always be a few "lemons." There are just way too many happy 10X owners out there for this one incident to be viewed as a significant problem. HOWEVER, we also know that when it happens to be that you, I or we are the owners of the "lemon", it is very significant to us. The only thing I can say is that HORIZON has a top notch service department. If you spend the time to explain to them (politely) your frustration with this radio, I would have to believe that they will do their best to take care of the problems.

I hope that it all works out