ORIGINAL: Johnny 3D
Ordered a tower muffler for my engine... first purchase I have ever made with Tower Hobbies. I ordered only the muffler, nothing else. Well instead of a 46 size muffler I end up 60/75 size muffler. So I sent that back to them after paying for shipping on their screw up... Well it's back at their facility (tracking on package) so I called customer service. This is the second time I've called customer service and the second time I end up with a snobbish (sounds like they hate their job) representive. They tell me it takes about a week to process. So, basically it's gonna take 2+ weeks to recieve the part I ordered.
I will never place an order with this company again.
I too have ordered a LOT of stuff from them and have had nothing but excellent service. However, I have not had to call them, so I cannot comment on their phone support. They took care of me the first time, everytime.