just from curiosity i sent them another mail before 10 minutes and this is the reply

Ημερομηνία: Fri, 29 Apr 2005 17:56:41 -0500
Από: "Tower info" <[email protected]> �*ροσθήκη στο Βιβλίο διευθύνσεων�*ροσθήκη στο Βιβλίο διευθύνσεων
�*ρος: [email protected]
Θ�*μα: Re: problem with my order

Dear Tower Customer,

Thank you for writing Tower Hobbies. A trace on your package has
proved unsuccessful. We apologize for the inconvenience. We can issue a
refund for the order or send a replacement. Please note that if your
lost order was shipping to an International destination and you wish to
have a replacement, we must ship the replacement to an address in the
United States. The other option would be for you to pay the UPS charges
to have your package delivered to your country. Please let us know as
soon as possible if you would like a replacement or refund. Please be
advised that future orders can only be shipped to an address in the
United States or via UPS to an International address. Unfortunately, we are
no longer able to ship your orders via United States Post Office to an
International address. Please note that there is a $25.00 deposit for
all UPS shipping quotes. This is not the cost of the shipping, this is
the fee paid for us to find the cost of the shipment which will be
considerably more. This deposit must be paid up front on a credit card and
is refunded if you opt to use UPS and is not refunded if you chose to
cancel the order. If you choose a UPS replacement, please be aware that
UPS international shipping is only available on in stock merchandise. A
refund will be issued for any merchandise not in stock at our central
warehouse location at the time we issue the replacement order. Please
submit future orders via fax or email and request UPS shipping at the
time you place your order. Failure to do so will result in your orders
being canceled automatically. We appreciate your time and your business
with us.

-Tower Hobbies
http://www.towerhobbies.com