I bought a kit this winter and was short three of the cowl screws(did I spell that correct?). I called Tower and spoke to young man that told me I would have to purchase a bag of 25 screws for about five bucks. I explained to him that they were missing from the hdw package and felt that I should not have to buy 25 screws. He told me that it had been over 30 or 60 days since I had made the purchase and I would have to pay for them. At this point I was not going to be freindly with him anymore and told the little jerk how I felt. I explained to him that I had purchased over a $1,000.00 worth of product from them in the past year alone and that I would never give them another dime of my money. I can't believe that they were so willing to lose a customer over 3 screws. I have a hard time dealing with people like that. I am a regional service/warrant manager with a national millwork company and know that your better off giving someone a five dollar part that you honestly don't owe them rather that loose a customer for forever. I always look at it this way, if someone is going to argue with you over a nickel you won't have a chance when that nickel becomes a fifty dollar bill. They need to send there people Dale Carnagie training or something.