kom- they want to use UPS so that they will have a positive tracking system to assure delivery or locate a lost part. All too often people, not necessarily you, claim they have not received merchandise sent to them that they actually have. This is fraud and Tower has to protect themselves from that. Yes, you and I and the rest of the modeling community have to pay for the thieves in society just as we have to make up for shoplifters and check bouncers and the like. Please don't take it personally, I'm sure it is nothing like that. The only time I have had a problem with Tower was over a credit card, mine was too full. My fault, actually my bank had not credited a payment in a timely manner. I just shifted the charge to another card and all was OK. They were very friendly at all times. I hope you can straighten this out and try them again.