I would look at the BBB for any negative input since your original question is not getting answered. I know nothing about them.
One the Bad busines beaurea here on the web and of course the better business.
Type their name in a search engine, usually works for info. Look at the vendors policies.

That was not to belittle or take away in any way the statements above. That cheapskate comment is not welcome here and offensive to me in the beginner forum where beginners come for help.
Knowlegable contributers come here to help the beginners usual.