RCU Forums - View Single Post - Artes, where's the customer service
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Old 05-19-2005 | 01:38 PM
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Dave Presta
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From: Mexifornia,
Default RE: Artes, where's the customer service

rcand,
Whats the matter, you couldnt get anyone to jump on your bandwagon the last time you tried to bash Artes? You need to start another thread in hopes that someone will agree with you that Artes has poor service after the fact that they got your engine back to the factory and found that you had changed the settings in the ecu wich made it difficult to start, reset the settings, and then proceded to test it over and over again making 30 some odd uninterrupted starts to make sure that once the engine is returned to you then you can immediately install it in your plane and go fly? By the way, what aircraft was this engine installed in? A test stand? Please dont throw stones at a company with a fine product that has focused their corporate strategy at customer satisfaction, just because you wanted to play around with an engine on a test stand and did not have a clue or any reason to change default settings? How is this the manufacturer's fault? Especially when they took the engine back and fixed it for you? Are you mad because the ecu was not idiot proof? Please dont blame the company for your downfalls, I dont know everything about turbines thats why I leave the settings the way they are no matter what brand engine it is. If there is something that you think needs to be changed, I would assume that the first step would be calling the manufacturer and asking them first! Right? But instead you wanted to tinker with it yourself and needed the manufacturer to fix it, wich they did. I tell you what, I will buy your engine from you and you can go buy someone elses brand turbine, bolt it to a test stand, mess with the ecu, and see if it can handle your reverse engineering. If it can, great! Maybe that is the brand for you. Let me know if you would like a check or money order.

Dave