I wish I had a dollar for every ignored e-mail and phone call from this oraganization. Maybe some have had good luck, but not me. I had a problen with getting the propane to burn quick enough to prevent a failed start but got NO help. I discovered that if I tap the onboard fuel can that this problem went away. I relayed this to the ARTES team, but no response. What are they afraid of?

Maybe someone can tell me how to get good customer service from this company.

Give me a call, I will be happy to see if I can assist you!

Todd Witkoff
386-852-4793

rcand,
Whats the matter, you couldnt get anyone to jump on your bandwagon the last time you tried to bash Artes? You need to start another thread in hopes that someone will agree with you that Artes has poor service after the fact that they got your engine back to the factory and found that you had changed the settings in the ecu wich made it difficult to start, reset the settings, and then proceded to test it over and over again making 30 some odd uninterrupted starts to make sure that once the engine is returned to you then you can immediately install it in your plane and go fly? By the way, what aircraft was this engine installed in? A test stand? Please dont throw stones at a company with a fine product that has focused their corporate strategy at customer satisfaction, just because you wanted to play around with an engine on a test stand and did not have a clue or any reason to change default settings? How is this the manufacturer's fault? Especially when they took the engine back and fixed it for you? Are you mad because the ecu was not idiot proof? Please dont blame the company for your downfalls, I dont know everything about turbines thats why I leave the settings the way they are no matter what brand engine it is. If there is something that you think needs to be changed, I would assume that the first step would be calling the manufacturer and asking them first! Right? But instead you wanted to tinker with it yourself and needed the manufacturer to fix it, wich they did. I tell you what, I will buy your engine from you and you can go buy someone elses brand turbine, bolt it to a test stand, mess with the ecu, and see if it can handle your reverse engineering. If it can, great! Maybe that is the brand for you. Let me know if you would like a check or money order.

Dave

Hi,
You should have bought a JETJOE!
Just havin fun guys

I had a problem with my Artes Bee and in three days had a new one at my door shipped from Mexico. I would say thats great service.
Thanks Todd, Eric and Felipe.
Chris

Dear Mr. Canderelli:

Well, well. . . here we are again, not knowing full well which direction you wish us to go in. As I stated during our last telephone conversation, I would be in your area soon and we would together observe first hand what issues you were experiencing with the start procedures. Second, I again offered to pay to ship the engine back to the manufacturing plant to again have them check your turbine over piece by piece; you refused. Then, you emailed me to advise me that by taping on the supplied Artes propane tank your problem was solved. No start problems. I believe also, you changed the tank to another style and again NO START ISSUES. You stated in the same email, one of the parts NOT returned to us was the gas tank and you determined it was the culprit. I forwarded your email to Artes and noted "problem solved". I thought we were all happy.
It appears you have the propensity to want to look for issues which don't exist. By your own admission, you have asked for particulars which even I do not have access to. For what reasons you felt the need for this information, I do not know. It runs fine now (again, by your own admission) so why not enjoy it. If motivated to constantly want to stir things up, please understand I nor anyone from Artes will respond again! If you have a legitimate operational or technical question or perhaps a suspect warranty issue, please inform me and as long as your turbine is still under warranty, know you will continue to receive the expedient and quality service you expect. Exceeding your expectations is our company goal. . .but you must be receptive to requests. That being stated, I will still be in your area shortly and will make myself available for a positive exchange of communication(s). If you choose to divert to "head bashing" please note you will be on your own. Aleinating yourself from those who have an obligation for customer service and want to support you is not a great idea.

Sincerely,
Eric Clapp
JetArtes Gulf Coast
www.jetartes.com

IIRC, Eric has repeatedly offered to buy your engine back, etc., if you are unhappy with it... so if you are unhappy with Artes as you appear, then why on earth have you not taken him up on any of those offers ?

Eric and the factory guys did a fantastic job helping me (on a weekend) with minor problems i had and i didn't even buy mine from him.. i won't be flying anything but ARTES-- FOREVER...

I dont have an Artes engine but from what I've heard and read, its definitely an engine I will be considering in the future.

I can tell you that they have great customer service I had some problems and they took the turbines back. I don't know of another turbine company that would do that, and for that kind of service I will look at them again for a new turbine when the time comes.


Mike Grant



Thanks
Eric, Phillipe

Hi all

I have to say that the Artes jet team is awesome to deal with. I have been flying - dealing with Artesjet since 1997 ( I think could be earlier ) I bought a KJ-66 kit from Jesus Artes in Spain and got great service then. (The KJ-66 is still running btw) Throughout the years that I have been dealing with Artes and their associates I have had great service and have been a satisfied customer.

Eric Clapp of Artes Gulf Coast, and Felipe at the Factory are keenly focused on customer service and from what I have seen and had to be involved with; The whole Artes team puts their money where their mouth is, and have delivered. I have 2 Artes turbines and do not hesitate to recommend them to my friends.

Oops fixed my signature ... hmmm didn't work guess I will have to post again.

Testing

........geez...

Oh where has rcand gone??? C'mon man. I have owned 4 Artes turbines and I have had nothing but SUPER customer service from the old rep and the new, Eric. Any time I had an issue that I did not understand they were quick to respond and offer solutions.

Don't throw stones in glass houses brotha..

DF

I you were getting crushed as bad as he is in this thread you'd be scarce too!

I wish I was the owner of Artes or any other good turbine manufacturer, that wy I could just say "No Soup for you, 1 year, Next"

Well, it appears that the primary thing that I have learned from this thread is that Artes supplies excellent customer service. Way to go guys!

I guess that means that Rcand's strategy of smearing Artes has failed miserably. GOOD!!!

LOL

He didn't really say that, did he ? [X(]

Oh yes he did!!

Gordon.........Does it look like Im kidding?

Eric,

Please contact me or John Ingle (the owner) regarding the ECU on the Bee from BITW


While I'm talking about that.....

I must say that while I am an AVID JetCat fan/owner/dealer, I was EXTREMELY impressed with the way Eric--and even moreso, Philippe, dealt with the problem on my buddy's Bee at BITW. They made it clear to us that they really cared whether or not he was happy with it. Of course, Prince John (Redman) stepped up in the end and made flying that weekend happen by coming up with a needed, yet unavailable part to replace one that was damaged by an internal engine problem.