Dear Mr. Canderelli:

Well, well. . . here we are again, not knowing full well which direction you wish us to go in. As I stated during our last telephone conversation, I would be in your area soon and we would together observe first hand what issues you were experiencing with the start procedures. Second, I again offered to pay to ship the engine back to the manufacturing plant to again have them check your turbine over piece by piece; you refused. Then, you emailed me to advise me that by taping on the supplied Artes propane tank your problem was solved. No start problems. I believe also, you changed the tank to another style and again NO START ISSUES. You stated in the same email, one of the parts NOT returned to us was the gas tank and you determined it was the culprit. I forwarded your email to Artes and noted "problem solved". I thought we were all happy.
It appears you have the propensity to want to look for issues which don't exist. By your own admission, you have asked for particulars which even I do not have access to. For what reasons you felt the need for this information, I do not know. It runs fine now (again, by your own admission) so why not enjoy it. If motivated to constantly want to stir things up, please understand I nor anyone from Artes will respond again! If you have a legitimate operational or technical question or perhaps a suspect warranty issue, please inform me and as long as your turbine is still under warranty, know you will continue to receive the expedient and quality service you expect. Exceeding your expectations is our company goal. . .but you must be receptive to requests. That being stated, I will still be in your area shortly and will make myself available for a positive exchange of communication(s). If you choose to divert to "head bashing" please note you will be on your own. Aleinating yourself from those who have an obligation for customer service and want to support you is not a great idea.

Sincerely,
Eric Clapp
JetArtes Gulf Coast
www.jetartes.com