I have been flying RC for over 35 years and have had nothing but excellent customer relations with Tower. The people have always been curtious and helpful without any hint of snobbishness or a lack of respect and care for my opinion of their customer service. I will continue to do business with Tower in the future.

If you think the person you talked to on the phone was rude you should have immediately requested to talk to their supervisor and I am sure the problem would have been rectified.I have been flying RC for over 35 years and have had nothing but excellent customer relations with Tower. The people have always been courteous and helpful without any hint of snobbishness or a lack of respect and care for my opinion of their customer service. I will continue to do business with Tower in the future.

If you think the person you talked to on the phone was rude you should have immediately requested to talk to their supervisor and I am sure the problem would have been rectified.

Another company I would like to recommend is Horizon, I have had nothing but the best from them as far as making any problems right and they even asked if there was anything I wanted for free for my hassles! I ended up getting a complete replacement kit of the GWS F4U Corsair because the Fuse and wing were damaged in shipping. So I ended up with two complete kits, one was a little rougher than the other even after patching up the damage but it still flies just as good as the undamaged one!

Tower hobbies and Horizon, hats off to your customer service!