Back in June I ordered a Lanier Predator to fly in our club Q-500 racing series.

The wing had a built in warp (sheeted foam wing) from the LH aileron out, about 3/16"-
not what you want on a semi high speed model. It was evident through the semi-transparent yellow covering that the wing had an attempt at a factory repair that had only locked in the problem.
I filled out the warranty claim form and submitted it along with digital photos of the wing.
Well, Lanier was closed for vacation...ok...these things happen although I lost time when I could have
been flying.
My first reply was an email that said I could order a new wing at my expense or ship them the defective wing.
Today, a full 6 weeks later, I receive a dark BLUE wing to go with my original yellow model
with a note that the "Predator was discontinued and we have limited spare parts".

No apology, no call or email to explain...just here's a wing of a different color, deal with it. Thanks Lanier...never again will I buy anything from you. The tone of all their communication was not customer
friendly. I have been flying RC for over 25 years and luckily have not had too many problems with manufacturers in the past, and I wont ever give Lanier another chance.
It was a cheap model & money isnt the issue- just the idea that they could care less about their customers; in the meantime I have a nice Hobbico Viper flying and will just gift the Predator to a one of our younger
guys to race.