Hi all,

A couple of weeks ago I bought a factory new CEN Genesis LE RTR. After engine break-in, was clear that the model could not shift to third gear. So I tried to loose the third gear (internal) clutch adjusting screws. One was turned out by 5 and 1/2 turns from all the way down (instead of 7 and 1/2) the other screw (the black one) could not be loosen, it was completely blocked and I ended up stripping the recess on the head of the screw so I cannot pull it out any more.

Also the Genesis came without one of the nuts of the shocks bolts.

I asked CEN ([email protected] ) if I could have replacement parts (clutch shoes, screws springs and nuts) but I had NO answer.

Is this the usual way CEN treats customer care inquires?

How much does it takes usually for them to answer?

Regards,
Simone