Hi STC,

>Please use the following contact for CEN
>714-792-1923 ext: 109, 110

Unfortunately my understanding of spoken american is very limited. So generally I prefer to write e-mails instead of losing time in an intercontinental call saying: "what?! Can you repeat please? Speak slowly!" :-)).

I know for sure that someone at CEN have read my e-mail (I have a return receipt). But no one replied.

>Or
>Scorpio s.r.l

I don't think they will do warranty support for products not imported by them.
This means I'll probably have to spend more money to fix a factory workmanship problem.

I hope that CEN guys will recognize the problem and send me the few (and for them substantially unexpensive) parts I need to BEGIN TO ENJOY my new Genesis.

reagards,
Simone