ORIGINAL: ULTRA-RC
Zippi,
Sorry we were not able to respond to you within your time limits. We strive to satisfy 100% of our customers, however in this industry, it is nearly impossible to satisfy everyone. Our customer service reps have been overwhelmed with calls recently due to the arrival of our new 29% Giles. When you get our voice-mail during normal business hours, it is because we are on the phone servicing other customers. Normally, all enquires are answered the same day and in most case within hours. We support every product we sell 100%. This is an on-line mail-order company. 99% of our correspondence is completed through our website and email. As far as your comment regarding arf's today, we inspect every kit out of the box, and re-pack them for our US Handlers, before ever shipping them to our customers. I can not recall the last time we had a problem with a plane missing parts. The other issues you mention do occasionally occur, but we handle them expeditiously.
In regards to the Quest, based on sales activity, we will be sold out well prior to Christmas. Based on our current production schedule, the next Quests will not arrive until next Spring. If you are interested, then contact me. If not, I understand. No problem.
Acro3D,
The OS 91FX is a great combination for the Quest. We had a proto-type with the 91FX with a tuned pipe. It had unlimited vertical performance and would perform knife-edge figure 8 loops, and excellent knife-edge square loops. Plenty of power. The 91FX brings the Quest in at a very light weight. If going with the 91FX, we would recommend mounting the servos for the Elevator under the canopy, as well as the rudder servo, and receiver. The battery will need to be mounted forward in the fuse. You can achieve the proper CG without having to add additional weight. If you are interested and want additional set-up information, please email me and I will be happy to answer and questions. Thanks for your support.
Sincerely,
Ultra-RC
Brian Hughes
www.ultra-rc.com
[email protected]