Wayne
You say that the customer service at hitec is poor..is this from your own experience? I have dealt with both Mike and Glenn at Hitec and have had excellent experiences with both these guys. Any servo issues I have had were resolved quickly and without question. Mike has answered my questions promptly and has always acted professionally. It is unfair to make sweeping statements about a company without stating specific facts. If you have a problem with hitec products give Mike a call on the phone..he'll be more than happy to work it out with you. Did you expect Hitec to replace the plane that crashed? I doubt any radio manufacturer would do this. Try getting something fixed from Futaba (that will be 35.00 for the first component plus 15.00 for each 15 minutes..etc), all they seem to want is your money. Hitec has replaced items for me free of charge even when the repair was due to something I had done. There are no replacement guarantees available when we fly GS model planes..there are risks involved everytime you take off. Look at a guy like Blaine Austin, I think he has lost 3 GS planes this year. He just picks up the pieces and moves on, he doesn't dwell on it because he knows its just part of the hobby. I have alot of respect for him.