Giant Scale,

Personal experience? No. I dont use Hitech in any of my expensive planes.

What I posted was in reference to David's experience with them after his plane went in. I know exactly what that experience was because I talked to David daily while he was trying to get the problem solved. Or, at least looked into.
Did David expect to get his plane replaced by Hitech? Nope.
Did David want the manufacturer to treat him with a little respect as a paying customer? Yes.
Did they? No.

I am sure there are people who can say the same the same thing with JR / Horizon / Futaba / etc. regarding less than adequate customer service. It just seems like I hear a lot of negative when Hitech is mentioned and for that, I'll pay a little more for JR or Futaba.

Example:
A friend of mine had a backplate break on a Saito .72 the other day. He had a new one less than 24 hours after sending an e-mail to Horizon. How do you beat that?
No questions asked except "where do we send it to?"


As I said earlier, things will fail. When I buy something I want to at least feel that if I do have a problem I can get decent customer service. How do you find that out prior to buying? Talking to people, reading up on it etc. And based on what I have seen, heard and read I make my decision from there.


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