Well,thanks for all the response.I still haven't made up my mind,but I already have the 8411"s,but the LHS said he would take them back and get me the Hitec's if I wanted.As far as customer service goes,I believe that we the consumers,are why these people are in business and we should be treated with respect no matter what the case.I am in the service business and I know how hard this can be,but none the less,without us these people wouldn't be in business,we pay their salary!!As far as what should they be responsible for when we lose an aircraft,giant scale or otherwise?These people have no way of knowing what actually happened and why,they only have our word and in some cases that is not all that reliable!I know and I am sure most of you know some people who have gotten things they really didn't deserve only because the manfacturer trusted their word,sometimes expensive stuff.I think the manfacturer should replace the failed part,but the whole aircraft,I don't think so.Lets face it we know anything can happen long before we ever even start building the kit,let alone flying it.If you are not willing to except the unexpected,don't fly it.I am not happy either when something happens,especially if it wasn't my fault(most of the times it is)But that's a chance we take everytime we start the plane.I am still looking for help with my decision though.
Thanks,
Mike