A pretty resonable thing to do and while I think there are several things that could have been done differantly the crash wasn't your fault and can be completely blamed on the software glitch.

From the response here on RCU there does seem to be some hope of recovering some of the damages in the form of Hitec equipment. I don't think it is reasonable to expect a radio company to supply you with a product that they don't carry such as a plane or engine but I would figure a comparable value of their equipment that you could use in the future and privately request that they compensate your loss with that.

I doubt that the service reps have a petty cash fund that they can pay off customers with but I do think there is a relatively easy way to write off some equipment for a sponsored pilot.