RCU Forums - View Single Post - AFPD shipped wrong cable - where's customer service?
Old 01-27-2006 | 10:51 AM
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RCFlyer55
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From: Nassau, NY
Default RE: AFPD shipped wrong cable - where's customer service?

IF it is the Hitec/Futaba plug it will have 2 ends on it. I found Ikarus to have HORRIBLE and RUDE customer service. The charged me $200. sent me a catalog with the price being $179. in it. When I called they told me the price was raised. BUT there was no disclaimer in the catalog. When I asked to speak to a manager she told me to "hold" then came back on and told me they would not come on the line because they were going to tell me the same thing. So I asked, oh they are going to be rude too? and she just hung up on me. A day later I was on Hobby Lobby's website looking for a plane and saw the AFPD for $179. I called to return it to Ikrus and they told me NO, they do not take back software. Oh and they charged $8. to ship it from FLA to NY. I looked it up and it was way less then that. So I will NEVER use Ikarus ever again.