I can't blame you for asking questions. Some times I get so frustrated and desire an answer as soon as I can get it. I go online and seek the answer if I can not get a quick answer from a manufacture. Some people can have a hard time with this. I know when I am building a new plane I want to get it flying right away and I get really disapointed when I have an issue that needs to be corrected by a manufacture. (Hanger 9 for instance, don't get me started on them[:@])

What's important here? Did you get your problem resolved? Looks like a resounding YES.
Did some people get there nose out of joint in regards to this matter? Yes, But some times that happens when people are not satisfied with a product.

Tom, good job on fixing the issue. Did this post cost you sales? In the short term maybe, in the long term how you treat your customers regarding issues will be what really effects sales. Since you do a good job on this matter I suspect you will continue to have a thriving business for some time to come