I'm posting this with some hesitation as I don't want to come-off as a "whiner", but, I do want to share my experience with Creek's "customer service".

I had to order a replacement cowl for my Creek Hobbies Staudacher as my original was damaged in a crash. When I opened the box that contained the cowl, I found that the cowl had a big crack in it. I inspected the box for any obvious damage that would have indicated that the cowl had been damaged during shipment but the box was in good condition so I immediately called Creek to report the damage. When I told the "customer support" person that the cowl was damaged his response was; "what do you mean it's damaged?" I told him it had a crack in it, and he replied; "well we didn't send it to you that way". The next few minutes was spent argueing with the "customer support" person, trying to explain that I didn't think the damage was caused during shipment as there was no visible damage to the box. In the end I did get a "return authorization number" but was informed that it was doubtful that the cowl would be replaced.

Obviously. Creek has a few things to be desired when it comes to good customer service. As a result, I won't be purchasing any more Creek products. Maybe I just caught the guy at a bad time, but none the less, it left a bad taste in my mouth. Something any potential Creek customers might want to think about before placing an order.