I'm posting this with some hesitation as I don't want to come-off as a "whiner", but, I do want to share my experience with Creek's "customer service".

I had to order a replacement cowl for my Creek Hobbies Staudacher as my original was damaged in a crash. When I opened the box that contained the cowl, I found that the cowl had a big crack in it. I inspected the box for any obvious damage that would have indicated that the cowl had been damaged during shipment but the box was in good condition so I immediately called Creek to report the damage. When I told the "customer support" person that the cowl was damaged his response was; "what do you mean it's damaged?" I told him it had a crack in it, and he replied; "well we didn't send it to you that way". The next few minutes was spent argueing with the "customer support" person, trying to explain that I didn't think the damage was caused during shipment as there was no visible damage to the box. In the end I did get a "return authorization number" but was informed that it was doubtful that the cowl would be replaced.

Obviously. Creek has a few things to be desired when it comes to good customer service. As a result, I won't be purchasing any more Creek products. Maybe I just caught the guy at a bad time, but none the less, it left a bad taste in my mouth. Something any potential Creek customers might want to think about before placing an order.

That's completely opposite of my experience with Creek. I spoke with Jim Eble, and usually he would just replace things w/ NO question asked. Most people will agree with me. Maybe you should try to speak with Jim himself.

Rule #1: Get the NAME of the person you speak with! Jim Eble is the owner of Creek Hobbies and I would find it hard to believe that he would KNOWINGLY allow this to happen. I live a little over an hour from Creek Hobbies and go there just because of his selection and service. Yes maybe you caught someone on a bad day. Don't take this the wrong way but, did you search this forum to see if anyone else had similar problems and what their end result was? My suggestion, call and try and talk to Jim, see what he says. It can't hurt! I'm sure he like any business owner, doesn't want any bad publicity.

Why should he have to call and talk to Jim? In the few times I've dealt with Creek, I have had good experiences, but the idea that, to get good service, one should have to talk with the owner is wrong.

I know he could go "all the way to the top" and probably get what he wants, but I hate having to do that. It's not worth my time. I want good service now, not just because I complain.

Creek has been good to me, but if they lost this guy as a customer, it was their own fault. He should not have to work any harder than he did.

Mike

Sounds like one of the employees does not share the same enthusiasm for good service as compared to the owner.

Oh , and by the way, having a bad day (as mentioned above) is not allowed in a customer support position.

Well said Matt, my experience with Creek has also been great.I spoke with Jim a length about my Katana(R.I.P)and he was extremely helpful and honest.
Mike

Show me someone who has complete control over every employee, and I will show someone who is the only employee! Unfortunately we only know one side of the story. That "Person" at Creek may not even be employed there any more. No one can tell me that they have not asked to speak to someone higher up because they were not satified with the service or answer they received from an employee. There is no excuse for poor customer service and I'm not saying this guy wrong, but being in the sales and service industry, I know that people are ....... well people. Nothing or no one is perfect and before slamming a person(s) he should have atleast tried talking to Jim. His shop is not Tower or Hobby People, and he tries to keep his customers happy just like any business owner should. Maybe if Steelflite had a digital camera he could e-mail some pics of the box and the cowl to Creek so they could see what he was talking about. As far as having a "BAD DAY" or "POOR CUSTOMER SERVICE", come to Atlantic City and let me introduce you to some of AC's finest. They make this guy at Creek look like the "Customer Service God".

Well said !!!

I live about 15 miles from creek hobbies and have always been treated with the utmost respect --I also have delt with Jim and he is always ready to help you with any questions that you may have for him--Im sorry that you had a bad experience with creek hobbies but so many guys around the area deal with creek because they are probably the best r/c hobby shop around and have some of the nicest people working for them......this is always the experience I have had personally with creek hobbies....joe

Not all service is good service.

I had a damaged Giles that ended up with me having to pay Creek Hobbies $50 plus shipping for a replacement....

(tail feathers had fallen off in the air. No building mistakes, fly wires on properly. This was a simple defect in the kit)


I've said it before - this ain't Great Planes...don't expect their level of service.

There is really no excuse for rudeness or bad customer service - bad day or not. If that guy acts like that on the phone with one customer, you know he is acting that way with many others. A good employer chooses customer service people based on their personality. Sounds like both the employer and the employee were at fault on this one. There are too many other companies out there that are starving for business and willing to provide service. Why waste your time with anyone else.