Rule #1: Get the NAME of the person you speak with! Jim Eble is the owner of Creek Hobbies and I would find it hard to believe that he would KNOWINGLY allow this to happen. I live a little over an hour from Creek Hobbies and go there just because of his selection and service. Yes maybe you caught someone on a bad day. Don't take this the wrong way but, did you search this forum to see if anyone else had similar problems and what their end result was? My suggestion, call and try and talk to Jim, see what he says. It can't hurt! I'm sure he like any business owner, doesn't want any bad publicity.