Why should he have to call and talk to Jim? In the few times I've dealt with Creek, I have had good experiences, but the idea that, to get good service, one should have to talk with the owner is wrong.

I know he could go "all the way to the top" and probably get what he wants, but I hate having to do that. It's not worth my time. I want good service now, not just because I complain.

Creek has been good to me, but if they lost this guy as a customer, it was their own fault. He should not have to work any harder than he did.

Mike