Show me someone who has complete control over every employee, and I will show someone who is the only employee! Unfortunately we only know one side of the story. That "Person" at Creek may not even be employed there any more. No one can tell me that they have not asked to speak to someone higher up because they were not satified with the service or answer they received from an employee. There is no excuse for poor customer service and I'm not saying this guy wrong, but being in the sales and service industry, I know that people are ....... well people. Nothing or no one is perfect and before slamming a person(s) he should have atleast tried talking to Jim. His shop is not Tower or Hobby People, and he tries to keep his customers happy just like any business owner should. Maybe if Steelflite had a digital camera he could e-mail some pics of the box and the cowl to Creek so they could see what he was talking about. As far as having a "BAD DAY" or "POOR CUSTOMER SERVICE", come to Atlantic City and let me introduce you to some of AC's finest. They make this guy at Creek look like the "Customer Service God".