ORIGINAL: bevar

I recently bought a brand new Rhino from a 3rd party off of RCU for my new F-18 project. A few weeks ago while running it for the first time, due to poor planning on my part, the Rhino sucked the RPM sensor wire and an extension down the intake while doing a full throttle run.

Needless to say the Rhino was severely damaged and I was gutted. While considering the many different ways I should end my life for being so stupid, I contacted Eric Clapp at JetArtes Gulf Coast and told him what I had done. He told me to ship him back the motor and ECU as soon as I could and he would “take care of it”.

Well, I have been in the R/C arena for a long time, and have heard “No worries…just ship it to me and I’ll take care of it for you” more than once. That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats.

Anyway, after a few days, I called Eric and asked him how bad the engine was damaged and he said it was pretty bad. Eric thought it would be better if he returned it to the factory for full service since I had wiped out the first stage blades, damaged the chamber and some other do dads.

I tap-danced around the subject for a few minutes, finally got up the courage and asked him how much the repair bill would be.

His response: “Nothing…accidents happen and I understand how this could have occurred”. “I appreciate you being truthful with me on how you damaged the Rhino and we decided to cover it for you under warranty”.

I received the engine a few days ago, brand new again and ready to run...now that’s customer service. Did they have to do that for me? Not at all, but they did…and they now have a loyal customer for life.

Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.

Boli Muentes
Lake Worth, FL.