Artes service...
07-27-2006 | 01:15 PM
#1
Artes service...
I recently bought a brand new Rhino from a 3rd party off of RCU for my new F-18 project. A few weeks ago while running it for the first time, due to poor planning on my part, the Rhino sucked the RPM sensor wire and an extension down the intake while doing a full throttle run.
Needless to say the Rhino was severely damaged and I was gutted. While considering the many different ways I should end my life for being so stupid, I contacted Eric Clapp at JetArtes Gulf Coast and told him what I had done. He told me to ship him back the motor and ECU as soon as I could and he would “take care of it”.
Well, I have been in the R/C arena for a long time, and have heard “No worries…just ship it to me and I’ll take care of it for you” more than once. That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats.
Anyway, after a few days, I called Eric and asked him how bad the engine was damaged and he said it was pretty bad. Eric thought it would be better if he returned it to the factory for full service since I had wiped out the first stage blades, damaged the chamber and some other do dads.
I tap-danced around the subject for a few minutes, finally got up the courage and asked him how much the repair bill would be.
His response: “Nothing…accidents happen and I understand how this could have occurred”. “I appreciate you being truthful with me on how you damaged the Rhino and we decided to cover it for you under warranty”.
I received the engine a few days ago, brand new again and ready to run...now that’s customer service. Did they have to do that for me? Not at all, but they did…and they now have a loyal customer for life.
Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.
Boli Muentes
Lake Worth, FL.
Needless to say the Rhino was severely damaged and I was gutted. While considering the many different ways I should end my life for being so stupid, I contacted Eric Clapp at JetArtes Gulf Coast and told him what I had done. He told me to ship him back the motor and ECU as soon as I could and he would “take care of it”.
Well, I have been in the R/C arena for a long time, and have heard “No worries…just ship it to me and I’ll take care of it for you” more than once. That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats.
Anyway, after a few days, I called Eric and asked him how bad the engine was damaged and he said it was pretty bad. Eric thought it would be better if he returned it to the factory for full service since I had wiped out the first stage blades, damaged the chamber and some other do dads.
I tap-danced around the subject for a few minutes, finally got up the courage and asked him how much the repair bill would be.
His response: “Nothing…accidents happen and I understand how this could have occurred”. “I appreciate you being truthful with me on how you damaged the Rhino and we decided to cover it for you under warranty”.
I received the engine a few days ago, brand new again and ready to run...now that’s customer service. Did they have to do that for me? Not at all, but they did…and they now have a loyal customer for life.
Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.
Boli Muentes
Lake Worth, FL.
07-27-2006 | 02:12 PM
#4
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From: Honolulu,
HI
RE: Artes service...
Eric C. at http://www.jetartes.com/
And Felipe N. at Jet Central (Factory)
Have awesome service. We have had our show turbines go down for service and have always had very fast service from their team. I have confidence when I send my turbine in that it will be fixed in a timely manner.
And Felipe N. at Jet Central (Factory)
Have awesome service. We have had our show turbines go down for service and have always had very fast service from their team. I have confidence when I send my turbine in that it will be fixed in a timely manner.
07-27-2006 | 02:32 PM
#7
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From: Lady Lake, FL
RE: Artes service...
When I first meet Eric at FLJI when he crashed his F-15, I knew then he was a stand up guy as his first concerns were for the the building and what was around the impact zone. He is a great guy and someone that you can talk to and understand. and I don't even own a Artes turbine.
Now on the other hand I did own a Jetcat and there service was good then at firts then went to S**t when it took them 3 months to get back my turbine with a huge bill. Looks like I might have to buy me a Rhino for my Eurosport later..
Bevar, that is what I call a review... as there are way too many reps in here now days writing reviews.
Now on the other hand I did own a Jetcat and there service was good then at firts then went to S**t when it took them 3 months to get back my turbine with a huge bill. Looks like I might have to buy me a Rhino for my Eurosport later..
Bevar, that is what I call a review... as there are way too many reps in here now days writing reviews.
07-27-2006 | 02:34 PM
#8
RE: Artes service...
ORIGINAL: bevar
I recently bought a brand new Rhino from a 3rd party off of RCU for my new F-18 project. A few weeks ago while running it for the first time, due to poor planning on my part, the Rhino sucked the RPM sensor wire and an extension down the intake while doing a full throttle run.
Needless to say the Rhino was severely damaged and I was gutted. While considering the many different ways I should end my life for being so stupid, I contacted Eric Clapp at JetArtes Gulf Coast and told him what I had done. He told me to ship him back the motor and ECU as soon as I could and he would “take care of it”.
Well, I have been in the R/C arena for a long time, and have heard “No worries…just ship it to me and I’ll take care of it for you” more than once. That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats.
Anyway, after a few days, I called Eric and asked him how bad the engine was damaged and he said it was pretty bad. Eric thought it would be better if he returned it to the factory for full service since I had wiped out the first stage blades, damaged the chamber and some other do dads.
I tap-danced around the subject for a few minutes, finally got up the courage and asked him how much the repair bill would be.
His response: “Nothing…accidents happen and I understand how this could have occurred”. “I appreciate you being truthful with me on how you damaged the Rhino and we decided to cover it for you under warranty”.
I received the engine a few days ago, brand new again and ready to run...now that’s customer service. Did they have to do that for me? Not at all, but they did…and they now have a loyal customer for life.
Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.
Boli Muentes
Lake Worth, FL.
I recently bought a brand new Rhino from a 3rd party off of RCU for my new F-18 project. A few weeks ago while running it for the first time, due to poor planning on my part, the Rhino sucked the RPM sensor wire and an extension down the intake while doing a full throttle run.
Needless to say the Rhino was severely damaged and I was gutted. While considering the many different ways I should end my life for being so stupid, I contacted Eric Clapp at JetArtes Gulf Coast and told him what I had done. He told me to ship him back the motor and ECU as soon as I could and he would “take care of it”.
Well, I have been in the R/C arena for a long time, and have heard “No worries…just ship it to me and I’ll take care of it for you” more than once. That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats.
Anyway, after a few days, I called Eric and asked him how bad the engine was damaged and he said it was pretty bad. Eric thought it would be better if he returned it to the factory for full service since I had wiped out the first stage blades, damaged the chamber and some other do dads.
I tap-danced around the subject for a few minutes, finally got up the courage and asked him how much the repair bill would be.
His response: “Nothing…accidents happen and I understand how this could have occurred”. “I appreciate you being truthful with me on how you damaged the Rhino and we decided to cover it for you under warranty”.
I received the engine a few days ago, brand new again and ready to run...now that’s customer service. Did they have to do that for me? Not at all, but they did…and they now have a loyal customer for life.
Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.
Boli Muentes
Lake Worth, FL.
next time buy this item also
(i give them standard with a merlin)
07-27-2006 | 05:33 PM
#10
My Feedback: (14)
RE: Artes service...
Eric is aweson guy to deal with! My friend bough a third hand super bee and Eric was able to transfer the waranty of the engine to my friend. You don't see this many often with other brands. My next one probably will be an Artes!
Alejandro
Alejandro
07-27-2006 | 09:28 PM
#14
My Feedback: (540)
RE: Artes service...
ORIGINAL: bevar
I recently bought a brand new Rhino from a 3rd party off of RCU for my new F-18 project. A few weeks ago while running it for the first time, due to poor planning on my part, the Rhino sucked the RPM sensor wire and an extension down the intake while doing a full throttle run.
............... That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats....................
.....................
Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.
Boli Muentes
Lake Worth, FL.
I recently bought a brand new Rhino from a 3rd party off of RCU for my new F-18 project. A few weeks ago while running it for the first time, due to poor planning on my part, the Rhino sucked the RPM sensor wire and an extension down the intake while doing a full throttle run.
............... That usually leads to a bowel evacuating service bill when the repairs have been completed and another month of not feeding the dogs and cats....................
.....................
Thank you Eric and the rest of the gang at Jet Central Artes, I look forward to dealing with you more in the near future and best wishes to all.
Boli Muentes
Lake Worth, FL.
Simple solution: feed the cats to the dogs.[sm=bananahead.gif]
07-28-2006 | 06:19 AM
#15
RE: Artes service...
I also have had nothing but great service from Eric and Felipe who would call me from out of the country just to make sure mt litte Bee was running correctly. Those guys do a great service!
Kudos to ARTES!
Regards,
Chris Zonio
Kudos to ARTES!
Regards,
Chris Zonio
07-29-2006 | 06:56 AM
#17
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From: Calhoun , GA
RE: Artes service...
As a Dealer for the Artes line of turbines i cant praise their service enough, as a customer first then a dealer.
I dont have to worry about the turbines Im selling because these guys are good as gold when it comes to product support, they are Da'men , and i am very happy they accepted me as one of their team mates, and likewise, i know they had a lot of choices.
I dont have to worry about the turbines Im selling because these guys are good as gold when it comes to product support, they are Da'men , and i am very happy they accepted me as one of their team mates, and likewise, i know they had a lot of choices.
08-04-2006 | 09:48 AM
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From: , MEXICO
RE: Artes service...
Hello Eric,
I think there is a misunderstanding here, let me try to explain: Jet Central has never sold parts for any engine, we sell full assembled units, not parts, and we have never been involved with the design, manufacturing, servicing or marketing the JG100 engine.
I'm sorry but we can't help you with your engine because we do not have any parts for it.
If you have any questions, please do not hesitate to contact us.
Best regards
Felipe
www.jetcentral.com
I think there is a misunderstanding here, let me try to explain: Jet Central has never sold parts for any engine, we sell full assembled units, not parts, and we have never been involved with the design, manufacturing, servicing or marketing the JG100 engine.
I'm sorry but we can't help you with your engine because we do not have any parts for it.
If you have any questions, please do not hesitate to contact us.
Best regards
Felipe
www.jetcentral.com
