Here is the latest fodder from and my response to MB Planes:

Mr. Charron
Based on your last correspondence I would have refused the kit. I am not interested in your product or the lack of customer care your company practices. I didn't respond to your last email due to the anger I have felt since I first read it.

I notice MBPlanes has modified the power requirements, finished and shipping weights on it's webpage. I can only hope I played a part in the decision to be honest about your product. Now change the build manual to reflect this and well your at it tell people that you produce these kits from plywood not balsa as the pictures show.

I've posted your last email on RCuniverse as I will with this one. I will not waste your time any further, please show me the same courtesy.

Without prejudice
Daryl


>From: Ken <[email protected]>
>To: Daryl Banks <[email protected]>
>Subject: Contact
>Date: Fri, 11 Aug 2006 22:21:53 -0400
>
>Daryl. I talked with the president and explained to him that you
>were being up front about your issues and have been receptive to
>looking at what might have contributed to the sluggish behaviour.
>He was fine with that, and appreciated your help. With that, I
>packed a T-REX for you FOR FREE as a gesture on his part.
>
>Daryl, tonight our President received an irate email from Joel
>Silverstein. I presume an acquaintance of yours? He seems to know
>you, as he wanted to add his voice to yours? He said: "Daryl is not
>the only one unhappy with your TriPacer".
>
>Mr. Silverstein then expressed his extreme dislike for his kit when
>he found that a 52 4-stroke would not work and had to use a 70 in
>order for his plane to fly properly. Myself, I'm very impressed he
>got the plane to fly at all with a 52 4-stroke to begin with - as no
> material ever suggested he put something so small in that plane.
>Again, we wish he had contacted us at the first signs of trouble. We
> are here to help, solve problems, fix issues. We are not a
>faceless company. We are modellers and pilots just like you.
>
>I really wished Mr. Silverstein had not mentioned your name at all,
>because once the president saw his email, he walked strait into the
>lab cancelled your T-REX. He then pointed at me and asked that I
>never talk to him about this again.
>
>I'm very sorry Daryl, but I'm in hot water now for pushing this
>through. I can give you any support you like, but Joel burned down
>any chance for me to do anything extra special for you.
>
>I hope you can understand. I wish I could do more, but I don't write
> the checks around here.
>
>Take care, and keep in touch.
>
>Ken Charron
>Senior Product Designer
>613-256-0008
>www.mosquitobiteplanes.com
>
>