You know, I have never heard much bad about the Kangke products but so what. Part of my purchases are based on customer service. If they don't have it, sell yourself on something else. There is always something else.

With regards to understanding those you talk to. This is why I switched to Qwest DSL. I put up with Netscape and the others long enough with their overseas call centers. You get somebody on the from the mideast (no offense) in extreme dialect named Patsy????
YOU should have been with me when I tried to cancel. it was in same. There is no way that company could boast #1 in customer service.