So now you are recomending that he steals from the company? Or would you like him to first send the plane back? I understand that he has not yet recieved a gear for his plane but now telling him to steal the airplane from them is 10 times worse then what they ever did.
The credit card company is not likely to give him a full refund if he keeps the airplane. They will negotiate a resonable settlement with the seller. The most logical result of the claim would be that Raiden-Tech will find him a new landing gear, but if they get their ego involved, he just might wind up with a full refund. That works for me.
Lets talk about the concept of punative damages. If the numbers were a lot higher, he would sue them in court and he would claim monitary damages to get his money back and to pay his lawyers. He would also ask for punitive damages to make it less likely that the seller would do the same thing again, to someone else. Yes, the system is subject to abuse. That's why courts very often reduce the sky high numbers that juries come up with. But companies that pay punitive damages usually change the way they do business.
(No, I'm not a lawyer.)
Jim