Dislikes:

- Manuals - Ugh. This needs work. At the very least manuals should be visible. Some are VERY bad photocopies. Put manuals ON-LINE.
- Parts - Put up an on-line parts catalog please.
- Web page lists everything as "Sold Out". Move no longer stocked items to a "discontinued section".
- Covering used on some planes, does not remove cleanly for repairs, etc.. Look for a better coverling material.
- You'll keep customers happier if you respond to e-mails more quickly. You don't have to solve EVERY problem, but you should respond. This is improving though.