Ya, we've had some bad press from a few people here on RCU so that's why we have this support forum now.... And if you are referring that P-38 case from Mr. Paris, I think we are cool now...and we never provide fake tracking# nor false shipment...sometimes it all depends on some luck with a few customers...with Mr. Paris's case, it's like having a bad day at poker...just no luck...we did ship him the replacement part with tracking# 420967619101805213907249488610 at no cost with USPS....shows delivered, but he claimed he never received it....i can tell he's a honest guy so we don't blame him for getting all hot over something that he still thinks we never shipped...so we'll just take his case as a good learning experience to further improve our service....and as anyone may have guessed right, raidentech.com is our parent company but because raidentech.com is overloaded with calls and emails on other stuffs (besides airplanes) everyday, they were unable to provide enough supports for the good airplane people...that's why we spin off nitroplanes.com so we can assemble a team of customer service just to cater to this special group....and i think with Bob P.'s case, we were in the process of relocating to a bigger warehouse so things got REALLY MESSY from July to September of 2006...i mean, we were moving people, computers, database, servers, inventories, furnitures, junks and all sorts of craps that i guess alot of things sorta screwed up during the whole process...

anyway, now that we have a MUCH bigger warehouse and office and a bigger staffs, things will be improving and we'll continue to provide the best quality products at the best price with the best service (especially for RCU and AMA members)

as for replacement part supports, it'll be up on the website very soon...you know the wings and fuselage are hard to pack and they always seem to be shipped damaged...taht's why we dont have them up yet....we just hv to work with a better box mfg to come up with a better solution to ship those stuffs without having them crushed by UPS and FEDEX....but i guarantee you they'll be up very soon because that's like always on the #1 request list....

bottomline, most of our bad press came from our parent company raidentech.com (we still work together, just a different set of customer service team and managers...) but if you order with nitroplanes.com, you'll guarantee the best service at the best price...and we will always match anyone's price and service if you let us know!


PS: Raidentech.com is improving alot too...i mean they had like only 2 customer service guys last year doing emails/phone calls and RMA....but now they have over 10 people specializing...so ya...everything's improving and nobody wants to pist off anymore RCU people : )