ORIGINAL: steve2972
ORIGINAL: steve2972
I ordered a Bronco OV-10 last week.
I got email notification on 25th Nov to say it had been shipped. I went to check today the order status and tracking by the link they give me and the order status now say`s cancelled!
.Also no tracking available from UPS for the ref: given[
] I`m aliitle confussed as the funds have been debited from my credit card.
I`ve Sent Nitro Planes a PM,
Steve
Well I still have not had a reply dispite sending an email to their support address etc. I have now had my credit card refunded, however I find it quite bizzare that nobody has bothered to send me an explanation.I have now since ordered a Simprop Dornier 328 from a uk supplier who I discovered was now importing these kits.
Meanwhile my Nitro-planes Cri-Cri awaits its test flight once the uk climate allows!
I`m really happy with the quality if these kits,but Nitro-Planes lets themselves down on the Customer Services side.
Steve
I received an email from Nitro this morning(reply to email sent directly to customer services)
They explained that Ups rejected the parcel upon collection as it was too large to send to uk.This is why the ordered appeared to have been processed and shipped.This is fair enough and I now understand.As previously mentioned my credit card was refunded automatically.
So all is well.
Steve